FAQ

We specialize in affordable luxury fashion across multiple categories including:

• Clothing: Activewear, Dresses, Coats
• Accessories: Belts, Bracelets, Brooches, Cufflinks
• Bags: Backpacks, Clutch Bags, Crossbody Bags
• Footwear: Boots, Espadrilles, Flat Shoes
• And more: Hats, Gloves, Homewares

Our collections are carefully curated for the fashion-conscious shopper looking for designer pieces at remarkable discounts.

Yes! All our items are authentic designer pieces that pass through rigorous quality inspection before shipping. We partner directly with designers and authorized distributors to bring you genuine luxury fashion at affordable prices.

Each product page includes detailed size charts and measurements. We recommend comparing these with your own measurements for the best fit. If you’re between sizes or unsure, our customer service team can provide sizing advice for specific items.

You can create an account during checkout by selecting “Create an Account” after entering your email address. Having an account allows you to track orders, save your shipping information, and view your order history.

We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed through secure, encrypted systems to ensure your financial information is protected.

We ship worldwide from our San Antonio headquarters, excluding some Asian countries and remote areas. During checkout, simply enter your address to confirm we can deliver to your location.

We offer two convenient shipping methods:

• Standard Shipping ($12.95): 10-15 business days via DHL or FedEx with full tracking
• Free Shipping: For orders over $50, delivered in 15-25 business days via EMS

Pro Tip: Combine items from different categories (like pairing a designer backpack with activewear) to easily reach the $50 free shipping threshold!

Orders typically process within 1-2 business days (excluding weekends and holidays). You’ll receive shipping confirmation with tracking information once your order is dispatched.

International orders may be subject to import duties, taxes, or customs fees depending on your country’s regulations. These fees are the responsibility of the recipient and are not included in your order total. We recommend checking with your local customs office for estimates.

Yes, all deliveries require a signature to ensure your luxury items arrive safely. If you won’t be available, consider having your package delivered to your workplace or another secure location where someone can sign for it.

We offer a 15-day return window from the delivery date. Items must be unworn, undamaged, and in their original packaging with all tags attached. Please see our complete Returns Policy for detailed instructions on initiating a return.

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method for returns.

Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. Note that your bank may require additional time to post the refund to your account.

Currently, we don’t offer direct exchanges. To get a different size or color, please return the original item for a refund and place a new order for the desired item.

Our customer care team is available via email at [email protected]. We strive to respond to all inquiries within 24 hours. For faster service, please include your order number in your message.

Our team is available Monday through Friday, 9am to 5pm CST. Emails received outside these hours will be answered the next business day.

Our headquarters and fulfillment center is located at:
2989 Todds Lane, San Antonio, TX 78205, USA
All orders ship from this location.