At Cheap Vestureo Store, we want you to be completely satisfied with your affordable luxury purchase. If for any reason you’re not happy with your designer accessories, clothing, or homewares, we offer a straightforward returns and exchanges process.

Important: To be eligible for a return or exchange, your item must be unused, in its original packaging with all tags attached, and in the same condition as when you received it. Returns must be initiated within 15 days of delivery.

Our Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] with the following information:

Subject: Return Request – Order #[Your Order Number] Dear Cheap Vestureo Store Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). The details are as follows: – Item Name: – Reason for Return/Exchange: – Preferred Resolution: [Refund / Exchange for (specify item/size if applicable)] Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Return Authorization

Within 2 business days, our team will email you a Return Merchandise Authorization (RMA) number and detailed return instructions. Please note that returns without an RMA number cannot be processed.

Step 3: Package and Ship Your Return

Securely package your item(s) in the original packaging and include all tags. Affix the provided return label (for US returns) or follow the international return shipping instructions. We recommend using a trackable shipping service.

Step 4: Refund or Exchange Processing

Once we receive and inspect your return (typically within 5-7 business days of arrival at our facility), we will process your refund or ship your exchange item.

Refund Information

  • Refund Method: Refunds will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal).
  • Processing Time: 3-5 business days after return approval.
  • Shipping Costs: Original shipping fees are non-refundable. For exchanges, we’ll cover standard shipping costs for the replacement item.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Earrings (due to hygiene considerations)
  • Gloves (if the hygiene seal has been broken)
  • Custom or personalized items
  • Items marked as “Final Sale”

International Returns

Customers outside the United States are responsible for return shipping costs and any applicable customs duties. We recommend declaring the package as “Returned Goods” to potentially avoid additional fees.

Damaged or Defective Items

If you receive a damaged or defective item (including jewelry with manufacturing flaws, defective zippers on bags, or stitching issues on clothing), please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return and expedited replacement.

Luxury Care Tip: Many of our designer items come with special care instructions. Please review these before use to maintain the quality of your affordable luxury purchase.

For any questions about our returns policy, don’t hesitate to contact our customer service team. We’re committed to making your Cheap Vestureo Store experience as seamless and satisfying as possible.